From overwhelmed to optimised:Conveyonline's journey with Curia Contract Review
Conveyonline, founded in 2014 by Principal & Licensee Christie Murphy, is a conveyancing firm providing flexible and convenient services to clients without the need for office visits. Operating solely online, Conveyonline offers an all-inclusive fixed fee pricing structure, making it an affordable and quality solution for hundreds of clients each year. With a huge number of 5-star reviews, Conveyonline is highly regarded in the industry.
The challenge
As Conveyonline's client base grew, the firm faced increasing challenges with contract review volume and unpredictable timing of review requests. The company was struggling to keep up with demand whilst maintaining high standards of service and clocking off before midnight. Engaging additional conveyancers to support their needs was difficult due to limited availability and the need to double check results for consistency and quality.
The solution
After being referred by an existing Curia user who recognised Conveyonline's challenges, Christie decided to explore Curia Contract Review. A one-on-one demo led to a free trial period which promised to streamline the contract review process and improve efficiency. During the trial Conveyonline staff could explore Curia Contract Review and work with their existing templates to generate customer reports. Impressed by the results, Christie decided to fully implement Curia into Conveyonline's operations.
The implementation
The transition to Curia took a total of two weeks, with a hands-on training session and report planning discussions to ensure the customer report matched the Conveyonline branding and voice formatting. Curia handled all aspects of integration and report generation. After implementation a few small process challenges were overcome through software modifications, discussions and further training. The support provided by Curia during onboarding and ongoing use was "amazing", helping Conveyonline to quickly overcome these hurdles.
The results
Looking ahead
As Conveyonline continues to grow and serve more clients, Curia Contract Review remains an integral part of their operations, enabling them to maintain their commitment to providing flexible, convenient, and high-quality conveyancing services. Christie is a big advocate of Curia and is spending the time saved in the contract review process with her family.
Unlock your potential
Book a demo to see how Curia Contact Review can boost speed, accuracy and consistency.